UK Returns

Can I return an item with no paperwork?
If you do not have the relevant delivery paperwork, you can print off your order confirmation email, along with contact details and reason for return. S...
Wed, 20 Mar, 2019 at 9:40 AM
Can I return my item to a Dune Concession store, when purchased in a Dune London store?
Sadly, your item will need to be returned to one of our Dune London standalone stores. Check our store locator to find your local Dune store.
Mon, 11 Feb, 2019 at 11:09 AM
How can I return my order?
Online Purchases If your item has been purchased through the Dune London website, you are very welcome to return this using the free returns label on yo...
Wed, 20 Mar, 2019 at 9:41 AM
How do I return an item brought in a department store?
You will be required to return your item back to the retailer this was purchased from, with your proof of purchase. 
Wed, 20 Mar, 2019 at 9:41 AM
How do I track my return?
For Collect Plus returns, please Click Here. For Royal Mail returns, please Click Here. Simply enter the tracking number from the postage receipt to...
Wed, 20 Mar, 2019 at 9:41 AM
How long does it take to process a refund?
Please allow up to 14 business days from when we receive the item back for your refund to be processed. It may then take 2-3 additional business days for th...
Mon, 11 Feb, 2019 at 11:09 AM
What is Collect Plus returns?
This is a free returns service on orders delivered within the UK only. Simply attach the Collect+ label which we have provided within your parcel and take t...
Mon, 11 Feb, 2019 at 11:09 AM
What is your returns policy?
If you purchased the item online, you have up to 28 days to return for a full refund. This also includes sale items.  If the item is purchased in a Dune...
Wed, 20 Mar, 2019 at 9:42 AM
Where is my local Collect Plus store?
Please enter your post code in the "find a store" box on the following link Click Here
Mon, 11 Feb, 2019 at 11:09 AM
Where’s my refund/exchange?
Items returned to us via Collect+ or Royal Mail, can take up to 14 days to arrive with us and for a refund or exchange to be processed. You can track your r...
Wed, 20 Mar, 2019 at 9:42 AM