UK Returns

How can I return my order?
Online Purchases If your item has been purchased through the Dune London website, you are very welcome to return this using the free returns label on yo...
Wed, 30 Oct, 2019 at 12:01 PM
What is your returns policy?
If you purchased the item online, you have up to 28 days to return for a full refund. This also includes sale items.  If the item is purchased in a Dune...
Wed, 20 Mar, 2019 at 9:42 AM
How do I track my return?
For Collect Plus returns, please Click Here. For Royal Mail returns, please Click Here. Simply enter the tracking number from the postage receipt to...
Wed, 20 Mar, 2019 at 9:41 AM
Can I return my item to a Dune Concession store, when purchased in a Dune London store?
Sadly, your item will need to be returned to one of our Dune London standalone stores. Check our store locator to find your local Dune store.
Mon, 11 Feb, 2019 at 11:09 AM
Who can I speak to about a faulty item?
For items purchased in one of our stand alone stores, please visit the initial store with proof of purchase in the form of a receipt or bank statement. The ...
Wed, 20 Mar, 2019 at 9:42 AM
Where’s my refund/exchange?
Items returned to us via Collect+ or Royal Mail, can take up to 14 days to arrive with us and for a refund or exchange to be processed. You can track your r...
Wed, 20 Mar, 2019 at 9:42 AM
Hermes Parcel Shop Returns
With over 4,500 Hermes parcel shops, you can now return your order via Hermes Parcel Shop. Simply print your returns label at home or in-store at no additio...
Mon, 21 Oct, 2019 at 10:10 AM
How do I return an item brought in a department store?
You will be required to return your item back to the retailer this was purchased from, with your proof of purchase. 
Wed, 20 Mar, 2019 at 9:41 AM