Click and Collect to a Dune Standalone Store

Can someone else collect the order on my behalf?
Yes, all they will need is a copy of the order confirmation email and photo ID, so that the store can make a note of who collected the order.
Mon, 11 Feb, 2019 at 11:09 AM
Can you deliver my order to a department store?
Sadly, we only provide the Click and Collect delivery service to Dune standalone stores and not our concessions within the department stores. Alternatively,...
Mon, 11 Feb, 2019 at 11:09 AM
How long will it take to deliver the order to my Click and Collect store?
Orders will be delivered to your selected Dune store within 5 working days from dispatch. Once your order has been shipped from our warehouse, you will rece...
Mon, 11 Feb, 2019 at 11:09 AM
How long will the store hold my Click and Collect order?
The stores will hold your order for 14 days from delivery. If uncollected after 14 days, the store will return the order to us for a refund. Should you wish...
Wed, 20 Mar, 2019 at 9:56 AM
How many items can I order?
The good news is, there is no limit on how many products you can order via our Click and Collect service, so shop until you drop.
Mon, 11 Feb, 2019 at 11:09 AM
How much does Click and Collect delivery cost?
The good news is click and collect delivery is free on orders over £50. A delivery charge of £2.50 will be applied for all orders up to £49.99. Please a...
Wed, 20 Mar, 2019 at 9:16 AM
How will I know when my parcel is ready for collection?
As soon as your order is ready for collection, you will be sent an email and a text to notify you of this.
Mon, 11 Feb, 2019 at 11:09 AM
What brands can I choose for Click and Collect?
All available items on our website can be delivered via our Click and Collect service.
Mon, 11 Feb, 2019 at 11:09 AM
Will you refund my order if I no longer want it?
The good new is, if you no longer want your order we will be happy to offer a refund within 28 days of the date it was delivered to your selected store.  ...
Wed, 20 Mar, 2019 at 9:57 AM