Delivery Information 10

• Are there any delivery exclusions?
• How do I track my order?
• Dune London Delivery Pass
• What is Borderfree?
• What is the cut off time for next day delivery?

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Click and Collect to a Dune Standalone Store 9

• Can someone else collect the order on my behalf?
• Can you deliver my order to a department store?
• How long will it take to deliver the order to my Click and Collect store?
• How long will the store hold my Click and Collect order?
• How many items can I order?

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Click and Collect to a Collect Plus Convenience Store 4

• How do I return a Collect Plus order?
• How much does Collect Plus cost?
• What is Collect Plus?
• When are Collect Plus stores open?

Using a Gift Card 16

• Are there any restrictions on what I can buy with a Gift Card?
• Are there any restrictions on what I can buy with a Gift Card?
• Can I pay for my order with a Gift Card when using a discount code?
• Can I pay with a Gift Card and use my student discount?
• Can I pay with more than one Gift Card?

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Returns with a Gift Card 4

• Can I exchange an item if I’ve paid for it with a Gift Card?
• Can I exchange an item if I’ve paid for it with a Gift Card?
• Can I return a Gift Card?
• If I return something I’ve bought with a Gift Card, how will I get my money back?

Purchasing a Gift Card 10

• Can I purchase a Gift Card with Click and Collect?
• Can I use a discount code when I buy a Gift Card?
• Does the Gift Card come with gift wrapping?
• Does the value on the Gift Card have to be a certain value, or can I use any amount?
• How can I buy a Gift Card?

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Student Discount and Promotional Codes 7

• Can I get Student Discount for my online order?
• Can I use Student discount on Sale products?
• Do you accept Student Discount in your Dune stores?
• Do you currently have any promotion codes?
• Do you offer Student Discount?

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Review & Win 4

• Can my product review be removed?
• How do I enter the monthly prize draw?
• How do I review and rate a product?
• When will my review appear on the product page?

New Order 6

• Can I place an order over the phone?
• Do I need to create an account?
• How can I pay for my order?
• I have forgotten my password, how do I request a new one?
• Why is my item not available?

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Existing Order 7

• Has my order been shipped?
• How can I amend my order once it has been placed?
• How can I cancel my order?
• How do I collect my order?
• What if there is something wrong with my order?

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UK Returns 11

• Can I return an item with no paperwork?
• Can I return my item to a Dune Concession store, when purchased in a Dune London store?
• How can I return my order?
• How do I return an item brought in a department store?
• How do I track my return?

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Christmas Returns 1

• Extended returns for Christmas

Stock Information 4

• Can your store ship an item to me from their store?
• How do I check if your stores have the item I am looking for?
• When will the item I want come back in stock?
• Where is my local Dune store?

Choosing the right size 6

• Do you have a size guide?
• Do you sell half sizes?
• How do I know what materials are used to make the product?
• Size Guide
• What is the heel height?

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Product Care 1

• Do you sell shoe cleaner or protector?

Animal Welfare Policy 1

• Dune London Animal Welfare Policy

Store Information 1

• How do I contact a Dune store?

Customer Experience and Head Office 2

• How do I contact the Customer Experience Team?
• How do I contact Head Office?

Sole Searcher Information 5

• How long does Sole Searcher take to arrive with me?
• Sole Searcher
• What is Sole Searcher?
• What is Sole Searcher?
• When will I be notified that my item is on its way to me?