Delivery Information 6

• How do I track my order?
• Why is my item/order delayed?
• Do you deliver to International Countries?
• UK Delivery options and charges
• How much does DPD Pick Up cost?

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Click and Collect to a Dune Standalone Store 3

• Can someone else collect the order on my behalf?
• Can you deliver my order to a department store?
• How long will the store hold my Click and Collect order?

Gift Cards 7

• How do I find out the value on the card?
• How long is a Gift Card valid for?
• Are there any restrictions on what I can buy with a Gift Card?
• Can I use a discount code when I buy a Gift Card?
• Returned items using a Gift Card

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Student Discount and Promotional Codes 3

• Can I get Student Discount in store or online?
• How do I apply my discount code?
• Do you currently have any promotion codes?

Review & Win 2

• How do I review and rate a product?
• When will my review appear on the product page?

New Order 4

• Why is your website not letting me place my order?
• How can I pay for my order?
• Do I need to create an account?
• I have forgotten my password, how do I request a new one?

Existing Order 3

• How can I cancel my order?
• Has my order been shipped?
• How can I amend my order once it has been placed?

UK Returns 9

• How can I return my order?
• How do I track my return?
• What is your returns policy?
• Who can I speak to about a faulty item?
• Where’s my refund?

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Stock Information 4

• How do I check if your stores have the item I am looking for?
• When will the item I want come back in stock?
• Can your store ship an item to me from their store?
• Where is my local Dune London store?

Choosing the right size 3

• Size Guide
• Do you sell half sizes?
• How do I know what materials are used to make the product?

Product Care 1

• Do you sell shoe cleaner or protector?

Animal Welfare Policy 1

• Dune London Animal Welfare Policy

Store Information 1

• How do I contact a Dune London store?

Customer Experience and Head Office 2

• How do I contact the Customer Experience Team?
• How do I contact Head Office?