Delivery Information 12

• Are there any delivery exclusions?
• How do I track my order?
• Are there any delivery exclusions?
• Dune London Delivery Pass
• What happens if I’m out when you deliver?

See all 12 articles

Click and Collect to a Dune Standalone Store 9

• Can someone else collect the order on my behalf?
• Can you deliver my order to a department store?
• How long will it take to deliver the order to my Click and Collect store?
• How long will the store hold my Click and Collect order?
• How many items can I order?

See all 9 articles

Click and Collect to a Collect Plus Convenience Store 4

• How do I return a Collect Plus order?
• How much does Collect Plus cost?
• What is Collect Plus?
• When are Collect Plus stores open?

Using a Gift Card 16

• Are there any restrictions on what I can buy with a Gift Card?
• Are there any restrictions on what I can buy with a Gift Card?
• Can I pay for my order with a Gift Card when using a discount code?
• Can I pay with a Gift Card and use my student discount?
• Can I pay with more than one Gift Card?

See all 16 articles

Returns with a Gift Card 4

• Can I exchange an item if I’ve paid for it with a Gift Card?
• Can I exchange an item if I’ve paid for it with a Gift Card?
• Can I return a Gift Card?
• If I return something I’ve bought with a Gift Card, how will I get my money back?

Purchasing a Gift Card 10

• Can I purchase a Gift Card with Click and Collect?
• Can I use a discount code when I buy a Gift Card?
• Does the Gift Card come with gift wrapping?
• Does the value on the Gift Card have to be a certain value, or can I use any amount?
• How can I buy a Gift Card?

See all 10 articles

Student Discount and Promotional Codes 7

• Can I get Student Discount for my online order?
• Can I use Student discount on Sale products?
• Do you accept Student Discount in your Dune stores?
• Do you currently have any promotion codes?
• Do you offer Student Discount?

See all 7 articles

Review & Win 4

• Can my product review be removed?
• How do I enter the monthly prize draw?
• How do I review and rate a product?
• When will my review appear on the product page?

New Order 7

• Can I place an order over the phone?
• Do I need to create an account?
• How can I pay for my order?
• How do I pay for my order?
• I have forgotten my password, how do I request a new one?

See all 7 articles

Existing Order 7

• Has my order been shipped?
• How can I amend my order once it has been placed?
• How can I cancel my order?
• How do I collect my order?
• What if there is something wrong with my order?

See all 7 articles

UK Returns 11

• Can I return an item with no paperwork?
• Can I return my item to a Dune Concession store, when purchased in a Dune London store?
• How can I return my order?
• How do I return an item brought in a department store?
• How do I track my return?

See all 11 articles

Christmas Returns 1

• Extended returns for Christmas

International Returns 1

• What countries do you offer a free returns service from?

Stock Information 4

• Can your store ship an item to me from their store?
• How do I check if your stores have the item I am looking for?
• When will the item I want come back in stock?
• Where is my local Dune store?

Choosing the right size 6

• Do you have a size guide?
• Do you sell half sizes?
• How do I know what materials are used to make the product?
• Size Guide
• What is the heel height?

See all 6 articles

Product Care 2

• Do you sell shoe cleaner or protector?
• Product Care

Animal Welfare Policy 1

• Dune London Animal Welfare Policy

Store Information 1

• How do I contact a Dune store?

Customer Experience and Head Office 2

• How do I contact Head Office?
• How do I contact the Customer Experience Team?

Sole Searcher Information 5

• How long does Sole Searcher take to arrive with me?
• Sole Searcher
• What is Sole Searcher?
• What is Sole Searcher?
• When will I be notified that my item is on its way to me?

Customer support 2

• How do I contact the Customer Experience Team?
• How do I contact a Head Over Heels concession store, such as Debenhams?

Head Office enquiries 1

• How do I contact Head Office?

Where's my order? 3

• When will I receive confirmation of my order?
• How do I track my order?
• What happens if I’m out when you deliver?

Changes to orders 3

• How can I amend my order once it has been placed?
• I have a problem with my order, who do I contact?
• How can I cancel my order?

Cancelled orders 1

• Why has my online order been cancelled?

Returns 11

• What is your returns policy?
• How can I return my order?
• Can I return my item to a store?
• How do I return a CollectPlus order?
• How do I return a Click and Collect order? (Will you refund my order if I no longer want it?)

See all 11 articles

Exchanges 1

• Can I return an item for an exchange instead of a refund?

Website problems 2

• I have forgotten my password, how do I request a new one?
• Why is your website not letting me place my order?

My details 4

• Do I need to create an account?
• How can I make changes to the details on my account?
• How can I sign up to receive your newsletter?
• How can I opt out of your marketing emails?

Delivery 8

• What is Head Over Heels Unlimited?
• When will you deliver my item?
• What is the cut off time for next day delivery?
• What is the cut off time for Saturday delivery?
• Which courier will be delivering my order?

See all 8 articles

Click & Collect 7

• How much does Click and Collect delivery cost?
• Which stores can I pick up my Click and Collect order from?
• How long will it take to deliver the order to my Click and Collect store?
• How will I know when my parcel is ready for collection?
• How long will the store hold my Click and Collect order?

See all 7 articles

CollectPlus 5

• What is CollectPlus?
• How much does CollectPlus cost?
• Where is my local CollectPlus store?
• How do I collect my CollectPlus order?
• When are CollectPlus stores open?

Payment 4

• How can I pay for my order?
• How do I use PayPal to pay for my order?
• Can I place an order over the phone?
• Do you accept gift cards?

Promo and discount codes 4

• Do you offer a discount or promo for students?
• Where do I apply my student discount code?
• Can I use Student discount on Sale products?
• Do you currently have any promotion codes?

Reviews 4

• How do I review a product?
• When will my review appear on the product page?
• How do I enter the monthly prize draw for product reviews?
• Can my product review be removed?

Sizing 2

• How can I make sure I choose the right size?
• Do you sell half sizes?

Materials 3

• How do I know what materials are used to make the product?
• Do you sell shoe cleaner or protector?
• What is your Animal Welfare Policy?

Purchases 1

• Where can I buy Head Over Heels?