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How do I track my order?
Why is my item/order delayed?
Do you deliver to International Countries?
UK Delivery options and charges
How much does DPD Pick Up cost?
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Click and Collect to a Dune Standalone Store
Can someone else collect the order on my behalf?
Can you deliver my order to a department store?
How long will the store hold my Click and Collect order?
Click and Collect to a Collect Plus Convenience Store
How can I return my order?
How do I track my return?
What is your returns policy?
Who can I speak to about a faulty item?
Where’s my refund?
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Why is your website not letting me place my order?
How can I pay for my order?
Do I need to create an account?
I have forgotten my password, how do I request a new one?
How can I cancel my order?
Has my order been shipped?
How can I amend my order once it has been placed?
How do I find out the value on the card?
How long is a Gift Card valid for?
Are there any restrictions on what I can buy with a Gift Card?
Can I use a discount code when I buy a Gift Card?
Returned items using a Gift Card
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Promotional Codes & Competition Information
Student Discount and Promotional Codes
Can I get Student Discount in store or online?
How do I apply my discount code?
Do you currently have any promotion codes?
Review & Win
How do I review and rate a product?
When will my review appear on the product page?
Locating my Item in store
How do I check if your stores have the item I am looking for?
When will the item I want come back in stock?
Can your store ship an item to me from their store?
Where is my local Dune London store?
Sizing and Product Care
Choosing the right size
Do you sell half sizes?
How do I know what materials are used to make the product?
Do you sell shoe cleaner or protector?
Animal Welfare Policy
Dune London Animal Welfare Policy
Reskinned Frequently Asked Questions
How do I contact a Dune London store?
Customer Experience and Head Office
How do I contact the Customer Experience Team?
How do I contact Head Office?