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Corona Virus
Important Update
0
Delivery
Delivery Information
6
How do I track my order?
Why is my item/order delayed?
Do you deliver to International Countries?
UK Delivery options and charges
How much does DPD Pick Up cost?
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Click and Collect to a Dune Standalone Store
3
Can someone else collect the order on my behalf?
Can you deliver my order to a department store?
How long will the store hold my Click and Collect order?
Returns
UK Returns
8
How can I return my order?
How do I track my return?
Faulty item?
Where’s my refund?
Evri Parcel Shop Returns
See all 8 articles
Order Queries
New Order
5
Why is your website not letting me place my order?
How can I pay for my order?
Do I need to create an account?
I have forgotten my password, how do I request a new one?
Financial Ombudsman Service
Existing Order
3
How can I cancel my order?
Has my order been shipped?
How can I amend my order once it has been placed?
Gift Cards
Gift Cards
8
How do I find out the value on the card?
How long is a Gift Card valid for?
Are there any restrictions on what I can buy with a Gift Card?
Can I use a discount code when I buy a Gift Card?
Returned items using a Gift Card
See all 8 articles
Student Discount and Promotion Codes
Student Discount and Promotional Codes
3
Can I get Student Discount in store or online?
How do I apply my discount code?
Do you currently have any promotion codes?
Review & Win
0
Locating my Item in store
Stock Information
3
How do I check if your stores have the item I am looking for?
Can your store ship an item to me from their store?
Where is my local Dune London store?
Sizing and Product Care
Choosing the right size
3
Size Guide
Do you sell half sizes?
How do I know what materials are used to make the product?
Product Care
1
Do you sell shoe cleaner or protector?
Animal Welfare Policy
1
Dune London Animal Welfare Policy
Reskinned
Reskinned
1
Reskinned Frequently Asked Questions
Contact Us
Store Information
1
How do I contact a Dune London store?
Customer Experience and Head Office
2
How do I contact the Customer Experience Team?
How do I contact Head Office?
Complaints Handling Policy
1
How do I complain?