Online Purchases

If your item has been purchased through the Dune London website, you are very welcome to return this using the free returns label on your order invoice within 28 days. You can also return your online purchase to any of our Dune London standalone stores for a refund. However, any orders paid with PayPal or Klarna cannot be refunded in store - these can only be returned by post. 

We are unable to provide exchange on online orders. 

For all returns and free returns label from the UK, please click here.

Store Purchase

If your item is purchased in a Dune London store, you have 14 days to refund or exchange the item on sale purchases. For any full price purchases, you can return the item within 28 days. This must be returned to any Dune London store. All returns must be returned with proof of purchase.