Existing Order

Has my order been shipped?
You should receive an email notification as soon as your order has been shipped from our warehouse. Please allow between 2-3 business days for your order to...
Wed, 20 Mar, 2019 at 9:35 AM
How can I amend my order once it has been placed?
We are not able to make any changes to an order once it has been placed. If your order is yet to be dispatched, please call our Customer Services team on 01...
Wed, 20 Mar, 2019 at 9:35 AM
How can I cancel my order?
As we are very quick to dispatch available items, you will need to contact our Customer Experience Team on 01202 560369 to request for your order to be canc...
Wed, 20 Mar, 2019 at 9:36 AM
How do I collect my order?
Once you have successfully placed and paid for your order, your item(s) will be processed and shipped to your chosen collection point. Your parcel will be h...
Wed, 20 Mar, 2019 at 9:36 AM
I require general assistance for my order
Please contact our customer service team, details below; Customer Services opening hours (UK times): Monday - Friday 09:00 to 18:00 Saturday 09:00 to ...
Fri, 22 Mar, 2019 at 1:52 PM
What if there is something wrong with my order?
Please fill out the returns form and send it back to the address on the form for a full refund. If the product develops a fault after being worn, please...
Wed, 20 Mar, 2019 at 9:38 AM
When will I receive confirmation of my order?
Please allow up to 2 hours for your email confirmation to come through. Alternatively, please call our Customer Service Team who can confirm if the order wa...
Mon, 11 Feb, 2019 at 11:09 AM
Why has my online order been cancelled?
If your order has been cancelled for any reason, please call the Customer Services Team on 01202 560369 and they will be happy to look into this matter for ...
Wed, 20 Mar, 2019 at 9:38 AM