Delivery Information

Are there any delivery exclusions?
Sadly, we do have certain areas of the UK where we are unable offer express delivery. Please Click Here for the exclusion list.
Fri, 8 Feb, 2019 at 10:17 AM
How do I track my order?
Please click on the tracking link provided within your shipment email to track your order. Alternatively Click Here to visit the website and enter your trac...
Tue, 6 Aug, 2019 at 11:01 AM
Dune London Delivery Pass
Pay for delivery on your first order and receive unlimited FREE UK Standard Delivery or Standard CollectPlus on all future orders for a year. Terms and ...
Wed, 20 Mar, 2019 at 9:10 AM
What is Borderfree?
Borderfree is our international e-commerce partner, which allows us to be able to ship to over 90 international countries. You can choose many countries and...
Wed, 20 Mar, 2019 at 9:11 AM
What is the cut off time for next day delivery?
Orders need to be placed before 5pm GMT, Monday – Thursday. Any orders placed after 5pm Thursday, will be delivered on Monday. Any orders placed after 5pm o...
Wed, 20 Mar, 2019 at 9:12 AM
What is the cut off time for Saturday delivery?
Orders needs to be placed before 5pm on Friday and can be placed any time prior to this throughout the week. Please note, any orders placed after 5pm on Fri...
Wed, 20 Mar, 2019 at 9:13 AM
What is your delivery policy?
We are pleased to offer multiple delivery options within the UK & Northern Ireland, and to offer delivery to many international countries. Please click...
Wed, 20 Mar, 2019 at 9:13 AM
What time will my order be delivered?
Sadly Dune are unable to confirm this at the time of the order. However, certain couriers we work with are able to notify customers of a delivery window slo...
Mon, 11 Feb, 2019 at 11:09 AM
When will you deliver my item?
We deliver orders Monday through to Saturday.  We offer Standard, Next Day and Saturday delivery to your home address. We also offer standard and expres...
Wed, 20 Mar, 2019 at 9:14 AM
Which courier will be delivering my order?
We use different courier companies to deliver orders, depending on your location and the service you have opted for, including DHL, DPD, Hermes and Royal Ma...
Wed, 20 Mar, 2019 at 9:14 AM