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Coronavirus: Customer Information
Corona Virus - Delivery Update
How do I track my order?
Why is my item/order delayed?
Delivery options and charges
Do you deliver to International Countries?
What is the cut off time for Express Delivery?
Click and Collect to a Dune Standalone Store
Can someone else collect the order on my behalf?
Can you deliver my order to a department store?
How long will the store hold my Click and Collect order?
Click and Collect to a Collect Plus Convenience Store
What is Collect Plus?
How much does Collect Plus cost?
When are Collect Plus stores open?
How long is a Gift Card valid for?
Are there any restrictions on what I can buy with a Gift Card?
Can I use a discount code when I buy a Gift Card?
Can I use my Gift Card in other countries?
Do I need to register my Gift Card?
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Promotional Codes & Competition Information
Student Discount and Promotional Codes
Can I get Student Discount in store or online?
Can I use Student discount on Sale products?
Do you currently have any promotion codes?
How do I apply my discount code?
Review & Win
How do I review and rate a product?
When will my review appear on the product page?
Can I place an order over the phone?
Do I need to create an account?
How can I pay for my order?
I have forgotten my password, how do I request a new one?
Why is your website not letting me place my order?
Has my order been shipped?
How can I amend my order once it has been placed?
How can I cancel my order?
How can I return my order?
What is your returns policy?
How do I track my return?
Can I return my item to a Dune Concession store, when purchased in a Dune London store?
Who can I speak to about a faulty item?
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Locating my Item in store
Can your store ship an item to me from their store?
How do I check if your stores have the item I am looking for?
When will the item I want come back in stock?
Where is my local Dune London store?
Sizing and Product Care
Choosing the right size
Do you sell half sizes?
How do I know what materials are used to make the product?
Do you sell shoe cleaner or protector?
Animal Welfare Policy
Dune London Animal Welfare Policy
How do I contact a Dune London store?
Customer Experience and Head Office
How do I contact the Customer Experience Team?
How do I contact Head Office?