You can call our Customer Experience Team on 01202 037 097 with your 16 digit card number and, they will be able to confirm the balance and the expiry date. 

Gift Cards expire after 24 months from the date of activation. However, when a Gift Card is topped up or used to purchase an item this extends the validity ...

Gift cards cannot be used to purchase other gift cards.   A  gift card can be purchased in Dune London stores in the UK and Ireland. Gift cards can only...

No, unfortunately you cannot use a promotion code to purchase Gift Cards. If your basket contains other items, relevant promotional codes will continue ...

Any balance used from your Gift Card to pay for the items you’re now returning will be put back on your original Gift Card if returned to a Dune London stor...

Unfortunately, we don’t currently offer International use of Gift Cards. A UK Gift Card can be in purchased in store and redeemed on our UK website or i...

In cases where your Gift Card is lost or stolen, Dune London is unable to replace or reimburse the remaining balance on a Gift Card. Please see our Gift Car...