Any balance used from your Gift Card to pay for the items you’re now returning will be put back on your original Gift Card if returned to a Dune London store. If the return is sent to our warehouse, we will reimburse your Gift Card with the value returned which can take up to 10 days.

You can exchange an item purchased with a Gift Card as normal. Any remaining balance will be added back to your original Gift Card or a new one if you no longer have it. Information for exchanging an item is supplied on the invoice which will be in your parcel if you’ve purchased online.

*You are unable to return Gift Cards for a refund.