Delivery
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Order Queries
Gift Cards
Sizing and Product Care
Contact Us
How do I complain?
Modified on Tue, 3 Sep at 4:38 PM
We are sorry to hear that you are unhappy. Please get in touch with our Customer Experience Team using any of the below methods and we will acknowledge your complaint within 48 hours:
*Our Customer Experience Team is available on weekdays 9am to 5pm and closed weekends and Bank Holidays.
Drop us an email anytime at customerexperience@dunelondon.com. We will aim to respond to you within 3 working days.
Phone
Our Customer Experience phone lines are open weekdays 9am to 5pm (UK Time)
UK: 01202 037 097
International: +44 (0)1202 037 097
Calls cost no more than a national rate call.
Live Chat
Initiate a Live Chat via www.dunelondon.com
Post
Customer Experience
The Dune Group
Elms Depot
Cambridge Road
Leicestershire
LE8 6LG
United Kingdom
If you are unhappy with the resolution provided, the Citizens Advice Consumer Helpline offers free, confidential, impartial and independent advice at www.citizensadvice.org.uk/consumer and is contactable on 03454 04 05 06
Registered Address
The White Building
11 Evesham Street
London
W11 4AJ
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