We are sorry to hear that you are unhappy. Please get in touch with our Customer Experience Team using any of the below methods:

*Our Customer Experience Team is available on weekdays 9am to 5pm and closed weekends and Bank Holidays. 


Drop us an email anytime at customerexperience@dunelondon.com. We will aim to respond to you within 3 working days. 


Our Customer Experience phone lines are open weekdays 9am to 5pm (UK Time)

UK: 01202 037 097

International: +44 (0)1202 037 097

Calls cost no more than a national rate call. 

Live Chat

Initiate a Live Chat via www.dunelondon.com


Customer Experience

The Dune Group

Elms Depot

Cambridge Road



United Kingdom

If you are unhappy with the resolution provided, the Citizens Advice Consumer Helpline offers free, confidential, impartial and independent advice at www.citizensadvice.org.uk/consumer and is contactable on 03454 04 05 06