We are sorry to hear that you are unhappy. Please get in touch with our Customer Experience Team using any of the below methods and we will acknowledge your complaint within 48 hours:

*Our Customer Experience Team is available on weekdays 9am to 5pm and closed weekends and Bank Holidays. 

Email

Drop us an email anytime at customerexperience@dunelondon.com. We will aim to respond to you within 3 working days. 

Phone 

Our Customer Experience phone lines are open weekdays 9am to 5pm (UK Time)

UK: 01202 037 097

International: +44 (0)1202 037 097

Calls cost no more than a national rate call. 

Live Chat

Initiate a Live Chat via www.dunelondon.com

Post

Customer Experience

The Dune Group

Elms Depot

Cambridge Road

Leicestershire

LE8 6LG

United Kingdom

If you are unhappy with the resolution provided, the Citizens Advice Consumer Helpline offers free, confidential, impartial and independent advice at www.citizensadvice.org.uk/consumer and is contactable on 03454 04 05 06

Registered Address

The White Building 

11 Evesham Street 

London

W11 4AJ