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Financial Ombudsman Service
Modified on Mon, 8 Jul at 11:09 AM
When you pay for goods costing £100+ on credit, you have additional rights to make a like claim against the credit provider.
If you’ve complained to us and the complaint remains unresolved after 8 weeks or we send a “deadlock” letter, you may contact the Financial Ombudsman Service. They’re free and will take an independent and unbiased approach to your case.
You may refer your complaint to the Ombudsman within six months of the date of our final response letter (after that you lose this referral right.)
You can contact the Ombudsman:
Website
https://www.financial-ombudsman.org.uk/
Phone
0300 1239 123 (standard call charges apply)
complaint.info@financial-ombudsman.org.uk
Post
Financial Ombudsman Service, Exchange Tower, London, E14 9SR
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