Returns

What is your returns policy?
If you purchased the item online, you have up to 28 days to return for a full refund. This also includes sale items.  All items must be unworn and in exce...
Thu, 7 Mar, 2019 at 1:26 PM
How can I return my order?
Online Purchases If you bought your item on the Head Over Heels website, you can return this using the free returns label on the paperwork that came in th...
Mon, 11 Mar, 2019 at 8:02 AM
Can I return my item to a store?
Yes, you can return your Head Over Heels online purchase to any of our Dune London standalone stores for a refund. Here's where you can find a Dune Lon...
Thu, 7 Mar, 2019 at 1:29 PM
How do I return a CollectPlus order?
There will be a label on the paperwork within the package you receive your order in. Please stick the label on the packaging and re-seal the parcel. You can ...
Thu, 7 Mar, 2019 at 12:09 PM
How do I return a Click and Collect order? (Will you refund my order if I no longer want it?)
You can return your order within 28 days of the date it was delivered to your selected store If you have collected your Click & Collect order, you can...
Thu, 7 Mar, 2019 at 1:38 PM
How do I track my return?
For CollectPlus returns, please visit their website and enter the tracking number from the postage receipt to check the whereabouts of your return. Plea...
Thu, 7 Mar, 2019 at 1:39 PM
Can I get a new returns label?
Yes, please visit our page on CollectPlus >
Thu, 7 Mar, 2019 at 1:41 PM
Can I return an item with no paperwork?
If you do not have the relevant delivery paperwork, you can print off your order confirmation email, along with contact details and reason for return. We wil...
Thu, 7 Mar, 2019 at 12:09 PM
Where’s my refund/exchange?
You can track your return by visiting CollectPlus using the tracking number provided on your postage receipt. Items returned to us via CollectPlus can tak...
Thu, 7 Mar, 2019 at 1:41 PM
How do I return an item bought in a department store?
You will need to return your item back to the retailer this was purchased from, with proof of purchase.
Thu, 7 Mar, 2019 at 12:09 PM