• You can track your return by visiting CollectPlus using the tracking number provided on your postage receipt.
  • Items returned to us via CollectPlus can take 5 days to arrive with us. Once received your refund or exchange is usually processed within 2-3 working days. 
  • As soon as your refund or exchange has been processed, we will let you know by email.
  • You can also return your order to any Dune London standalone stores for a refund. This excludes PayPal transactions.
  • We can offer exchanges on items that are the same size and colour, but when a different size is required. This is dependent on stock availability at the time of processing your return once received. Exchanges can only be provided for UK mainland orders.