Online Purchases

  • If you bought your item on the Head Over Heels website, you can return this using the free returns label on the paperwork that came in the packaging within 28 days via a CollectPlus store. 
  • You can also return your order to any of our sister brand, Dune London standalone stores for a refund or exchange. However, PayPal returns cannot be refunded in store.


Store Purchase

  • If your item is purchased in a Dune London store, you have 14 days to refund or exchange the item on sale purchases. 
  • For any full price purchases, you can return the item within 28 days. 
  • This can be returned to any Dune London store. All returns must be returned with proof of purchase.


For a new CollectPlus returns label; or for returns from the Channel Islands, or from an airport store, visit our returns page.