Once you have successfully placed and paid for your order, your item(s) will be processed and shipped to your chosen collection point. Your parcel will be held at by Collect Plus at your selected collection point for 10 days before being returned to us.

You will receive confirmation from Collect Plus via email and/or text once your parcel is available for collection. This will include your unique collection code.

Please take your Collect Plus collection code and proof of ID with you when you go to collect your parcel. The good news is, it is possible for someone to collect on your behalf, but they must have your proof of ID and your collection code.

Collect Plus collection points accept the following forms of ID:

  • Driving licence
  • Passport
  • Utility bill
  • Bank statement or debit/credit

If you do not have your collection code or need any other assistance, please click here to contact our Customer Service team.