Where’s my refund/exchange?

Items returned to us via Collect+ or Royal Mail, can take up to 14 days to arrive with us and for a refund or exchange to be processed. You can track your return by visiting the Collect Plus or Royal Mail websites, using the tracking number provided on your postage receipt. As soon as your refund or exchange has been processed, we will be sure to update you. 

You can also return your order to our Dune standalone stores for an exchange or refund depending on stock availability. This excludes PayPal transactions.