Where’s my refund/exchange?

Items returned to us via Collect+ or Royal Mail, can take up to 14 days to arrive with us and a refund/exchange to be processed. You can track your return by logging onto the Collect Plus or Royal Mail Website, using the tracking number provided on your postage receipt.

You can also return your order to our Dune standalone stores for an exchange/refund depending on stock availability. This excludes PayPal transactions.