What happens if I’m out when you deliver?

It would depend on the delivery method you have selected.

We normally make at least 2 delivery attempts before the item is returned to our warehouse as undelivered.

Also, please note a signature may be required upon delivery.


If you’re selected for Royal Mail delivery (based on your location) then a calling card will be left with details of which sorting office you can collect your order from.

If you wish to provide additional delivery information, please call our Customer Service Team on 0333 240 7306. Please note, this is not always possible.