How can I return my order?

Online Purchases

If your item has been purchased through the Dune London website, you are very welcome to return this using the free returns label on your order invoice within 28 days. You can also return your online purchase to any of our Dune London standalone stores for a refund/exchange. However, PayPal returns cannot be refunded in store.

For a new Collect Plus returns label, please Click Here 

For a new Royal Mail returns label, please Click Here

To visit our all other information on our returns policy, please Click Here

Store Purchase

If your item is purchased in a Dune store, you have 14 days to exchange the item on sale purchases. For any full price purchases, you can return the item within 28 days. This must be returned to any Dune store. 

 

*For Gatwick, Stansted and any airport purchases, you will need to contact the store directly to arrange a return.